10 Steps you Can Take to Leverage Technology as the Cost of Business Rises

Cost Of Business Increasing

As the cost of doing business continues to rise, competition is intensifying. How can you leverage technology to monitor what your competitors are doing so you can stay one step ahead? Monitoring competitors’ digital marketing strategies is one way to  identify opportunities for improvement and differentiation. Here’s a step-by-step approach you can take (or hire us to do it for you):

  1. Identify Competitors – this may sound easy but you’ll want to think about not only your direct competitors but also your indirect competitors.
  • Direct Competitors: Businesses that offer the same products or services.
  • Indirect Competitors: Businesses that offer similar products or services or target the same audience.
  1. Use Competitive Analysis Tools – there are lots of paid tools out there that can help you do this. Here are just a few, some of which we use:
  • SEMrush/Ahrefs: Track competitors’ SEO strategies, keyword rankings, and backlinks.
  • SpyFu: Analyze competitors’ paid advertising and organic search strategies.
  • SimilarWeb: Get insights into competitors’ website traffic and engagement metrics.
  • BuzzSumo: Monitor competitors’ content performance and social media engagement.
  1. Analyze Website and SEO – this is a key part of what we do for our SEO clients but also incorporate many other facets in this whole list:
  • Website Audit: Examine competitors’ websites for structure, user experience, and design.
  • SEO Audit: Identify the keywords competitors are targeting and their on-page SEO strategies.
  • Backlink Analysis: Check the quality and quantity of backlinks pointing to competitors’ sites.
  1. Monitor Social Media – Once it was difficult to know exactly what the competition was doing. Now they broadcast it to the world. So tune in to see what they are doing / saying:
  • Social Media Profiles: Follow competitors on platforms like Facebook, Twitter, Instagram, and LinkedIn.
  • Content Analysis: Observe the type of content they post, the frequency, and the engagement it receives.
  • Social Listening Tools: Use tools like Hootsuite or Sprout Social to monitor mentions and engagement.
  1. Examine Content Marketing – Putting out content is a great way to establish your business as a leader or thought leader in your industry. Seeing how the competition is establishing their bona fides will give you insight.
  • Blog Posts and Articles: Analyze the topics, frequency, and quality of content published by competitors.
  • Email Marketing: Subscribe to competitors’ newsletters to understand their email marketing strategies.
  • Content Engagement: Use tools like BuzzSumo to see how well competitors’ content performs in terms of shares and interactions.
  1. Assess Paid Advertising
  • Google Ads Library: Use the Google Ads Transparency Report to see competitors’ ads.
  • Facebook Ad Library: Explore the Facebook Ad Library to view competitors’ active ads.
  • Ad Copy and Creative: Analyze the messaging, visuals, and call-to-actions used in competitors’ ads.
  1. Review Customer Feedback – this can be a good way to see what resonates with the customers of the competition and how you can improve or differentiate your business.
  • Online Reviews: Check reviews on platforms like Google My Business, Yelp, and Trustpilot.
  • Social Media Comments: Monitor comments and discussions on competitors’ social media pages.
  • Customer Testimonials: Read testimonials on competitors’ websites for insights into customer satisfaction and pain points.
  1. Set Up Alerts and Notifications – so far we’ve been giving you a lot to do but now it is time to figure out how to get information you need passively:
  • Google Alerts: Create alerts for competitors’ brand names and key products to get notified about new mentions.
  • Mention: Use Mention to track online conversations about competitors in real-time.
  1. Benchmark Performance – get a high level overview of where the competition is, compare to your metrics and learn what works best:
  • Key Metrics: Track metrics such as website traffic, social media followers, engagement rates, and keyword rankings.
  • Performance Comparison: Compare these metrics against your own to identify areas for improvement.
  1. Document Findings and Strategize – here also is where having EduCyber help will help you stay on top of everything:
  • Create Reports: Regularly compile findings into reports to track changes and trends.
  • Identify Opportunities: Use the gathered insights to identify gaps in the market and opportunities for differentiation.
  • Action Plan: Develop an action plan to enhance your digital marketing strategies based on the competitive analysis.

Business is moving at a fast pace. And inflation is impacting us all. As the cost of business continues to increase, following these steps can you outwork and outperform the competition. Need help with any part of this, give us a call or schedule a review of your current situation.

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The Importance of Establishing Goals for Digital Marketing

Bright IdeaAs digital marketing undergoes a revolution of change (along with just about every other aspect of our world) with AI leading the way, establishing clear and measurable goals is critical to success. Without well-defined objectives, marketing efforts can become unfocused, inefficient, and ultimately ineffective. Oddly, many business owners and marketers skip this foundational step. Here’s why setting goals is crucial and how you can effectively establish them for your digital marketing strategy.

Importance of Setting Goals

  1. Direction and Focus: Goals provide a clear direction for your marketing campaigns and help you understand what to and what not to do. They help in prioritizing tasks and allocating resources effectively, ensuring that every tactic you implement contributes towards the desired outcome.
  2. Measurable Success: By setting specific targets, you can measure the success of your campaigns. This helps in understanding what works, what doesn’t, and allows for data-driven decision-making.
  3. Accountability: Clear goals establish accountability, as progress can be tracked and evaluated against set benchmarks.

How to Establish Goals

  1. SMART Goals: Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound. For example, instead of a vague goal like “increase website traffic,” aim for “increase website traffic by 20% over the next three months.”
  2. Align with Business Objectives: Your marketing goals should align with the broader business objectives. We always ask new clients how their digital marketing fits into their broader marketing goals. If your company aims to expand into a new market, your digital marketing goal might focus on generating leads from that region.
  3. Analyze Past Performance: Review past marketing data to set realistic and informed goals. Understanding past successes and failures can provide valuable insights. If you don’t have past performance data, you should still set a goal to measure for.
  4. Regularly Review and Adjust: Digital marketing is dynamic. Regularly review your goals and adjust them as needed based on performance metrics and market changes. Most small and mid-sized businesses should review goals AT LEAST quarterly.

By establishing clear and strategic goals, you can ensure that your digital marketing efforts are purposeful and aligned with your business’s overarching objectives, paving the way for sustained growth and success.

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Unleashing the Power of AI in your SEO campaigns!

Ai In Seo

In the ever-evolving landscape of SEO, Artificial Intelligence is the game-changer we’ve all been waiting for! Used properly, it can streamline processes, generate templates and get your first draft ready.

How AI Transforms SEO:

  1. Smart Content Creation: AI analyzes user behavior to create content that resonates, boosting engagement and SEO ranking.
  2. Predictive Analytics: Anticipate trends and adapt strategies for optimal search engine performance.
  3. Personalized User Experience: AI tailors search results based on user preferences, enhancing user satisfaction.
  4. Voice Search Optimization: Leverage AI to optimize for voice search, a rising trend in SEO.

The Future is Now! Embrace AI for SEO Success:

  • Stay ahead of the curve with AI-powered SEO strategies.
  • Boost rankings through intelligent content creation.
  • Optimize for voice search to cater to evolving user behaviors.

But don’t make these mistakes:

  1. Post raw, unedited AI: your users will likely notice and Google recently updated their algorithm to delist sites that are just using AI. It is great for first drafts, not final.
  2. Check the facts: if any data or quotes come up in the AI generated content, you need to check it
  3. Keep your data private: providing excellent prompts to AI leads to better content but don’t make the mistake of sharing your proprietary data – once it is out there, it is out there.

Ready to Elevate Your SEO Game?

Our solutions, using AI where appropriate, are tailored to keep your brand at the forefront of search engine excellence. Let’s redefine your digital presence together! #AIForSEO #DigitalTransformation #SEOInnovation

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Staying Ahead in 2024: 5 SEO Trends To Pay Attention To

Mobile Seo
SEO Trends for 2024

As we navigate the digital landscape, staying ahead in SEO is paramount.  Here are five trends reshaping the SEO landscape for 2024:

  1. Voice Search Optimization: Voice-activated searches are on the rise. Tailor your content to conversational queries for a seamless user experience. I personally do most of my searches via voice these days. One of the things that means is that you can use longer phrases – it’s much easier and faster to speak than to type. Think through how you would search for your services in sentences and phrases instead of key words.
  2. Core Web Vitals Dominance: Google loves speed! Basically this refers to how long it takes for the page to load. But there is a lot more technical calculations behind it. Prioritize Core Web Vitals for improved user satisfaction and better search rankings. Check your site’s page load timing – our favorite resource is gtmetrix.com for that. One of the key factors in this is Largest Contentful Paint (LCP). A way to conceptualize this is “How long does it take from the time a visitor goes to your site before they can begin to interact with it?” Interact could be scrolling, clicking, or just viewing the content.
  3. AI-Driven Strategies: Leverage Artificial Intelligence for smarter content creation, personalized user experiences, and predictive analytics. The use of AI can speed up your processes, especially for content creation. And the more content rich your site is, the more search engines love it. Just remember to edit / make any generated content your own.
  4. Mobile-First Indexing: With the majority of users on mobile, ensure your website is mobile-friendly for optimal indexing and user engagement. Sure it needs to load fast but also make sure it loads right and that the content you most want users (and search engines) to see is at or near the top of the page.
  5. Collaborative Content: Partner with influencers and industry leaders for collaborative content creation, boosting credibility and expanding reach. Since the beginning of advertising, influencers have played a prominent role in marketing, and that is what SEO is. That’s why actors, musicians, athletes and others are asked to endorse products. But even in the B2B realm you can leverage partnerships and connections to industry leaders to get a boost for your site.

Why Embrace These Trends?

  • Stay Competitive: Stay ahead of competitors with forward-thinking SEO strategies.
  • Enhance User Experience: Prioritize user satisfaction with faster, more accessible websites.
  • Future-Proof Your Brand: Embrace evolving technologies to future-proof your digital presence.

Ready to Elevate Your SEO Game?

EduCyber is here to guide you through these trends, ensuring your brand remains at the forefront of SEO excellence. Let’s shape the future of your digital presence together!

Call or contact us today.

#SEO2024 #DigitalMarketing #SEOInnovation

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You Don’t Really Want SEO

Search Engine Optimization (SEO) is such a big buzzword. At least twice a month I am approached about doing SEO for an existing or potential client. As we begin to delve into their goals though, it often turns out that what they really want is Conversion Rate Optimization (CRO).

And it turns out that CRO isn’t much of a buzzword even though it is a critical piece of digital marketing. If you want to get more leads through your website, you first have to know if you are getting leads from your website.

If you know how many leads you are getting from your website, we can then look at the number of visitors to your site and, with simple math, calculate your conversion rate:

If you have 100 visitors to your site and get 1 lead, your conversion rate is:

1 (lead) ÷ 100 (visitors) = 0.01 then multiply by 100 for the percentage = 1%  (conversion rate)

Sound low? It is. Conversion rates vary widely but if you have a higher than 1% conversion rate, you are doing fantastic.

Now that we have a conversion rate established, we can go about the process of optimizing the conversion rate. There are many things you can test or try. Sometimes it is simply a matter of changing colors on a button or call to action (yes, that might be all it takes). Other things that you can do include:

  • Removing unnecessary steps (fewer clicks often increases conversion rates)
  • Creating better / stronger calls to action (CTAs)
  • Use design to clarify what the next step is
  • Remove unnecessary CTAs – if they make it to a form page, remove opportunities to click away
  • Don’t ask for unnecessary information – growing your email list? You don’t need a physical address.
  • Add urgency to the CTA – “Offer good through Saturday!”
  • Don’t your CTA lower on the page or even on a different page
  • Use testimonials – others “tooting your horn” will work better than you doing it yourself
  • Make sure your page loads quickly – if it is slow to load, people leave
  • If you have the staff resources to manage it, add a chatbot to your site so you can interact in real time

All of these, and a whole lot more, are ways to increase your conversion rate, increase customer satisfaction and grow your business.

If you want to see what might work on your site, give us a call or fill out this form

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How to Set Goals for Digital Marketing

Set Digital Marketing Goals
Hitting the target with your digital marketing goals

You need to set goals for digital marketing early in the process – not after you have created campaigns or begun implementing tactics. You should consider what you are trying to accomplish – what is the desired outcome of your digital marketing. Of course, for most folks, that is either more business or more leads.

What are the Benefits to Set Goals for Digital Marketing?

Setting goals is a great way to keep track of your progress towards reaching your business objectives. It helps you stay focused on your overall strategy by giving you something tangible to work towards. You can also use it as an opportunity to evaluate where you stand against your competitors. If you’re not sure if you’re meeting your goals, then setting new ones will help you figure out where you need to improve.

Setting goals allows you to see your progress over time which makes it easier to measure your success. This gives you more confidence in your results and increases your chances of achieving them.

It’s important that you don’t set too many goals at once because this could be overwhelming. The best approach is to break down your big goal into smaller, manageable tasks. For example, if you want to increase sales, start with one small task like increasing your social media following or email list size. Once you’ve completed these smaller tasks, move onto another one.

You’ll also find that setting goals will motivate you to achieve them. When you have a clear objective in mind, it becomes much easier to focus on the things that matter most.

Setting SMART Goals

SMART stands for Specific, Measurable, Attainable, Relevant and Time-bound. These five elements make up a good goal so let’s look at each one in turn:

Specific – Your goal should be specific enough to give you direction but broad enough to allow room for growth.

Measurable – Make sure your goal has a metric attached to it so you know whether or not you’re making progress.

Attainable – Don’t set yourself unattainable goals. Think about what would happen if you didn’t meet your goal. Would you feel disappointed? Or maybe even angry?

Relevant – Be realistic about your goal. Is it really relevant to your business?

Time bound – Make sure your goal isn’t open ended. Give yourself a deadline to hit your target.

If you’re struggling to come up with ideas for your goals, here are some examples of common digital marketing goals:

    • Increase website traffic (e.g. Facebook likes)
    • Increase brand awareness (e.g. Google rankings)
    • Increase conversion rate (e.g. signups)
    • Improve customer service (e.g. feedback scores)
    • Increase sales revenue (e.g. number of products sold)

Now that we’ve looked at the benefits of setting goals, let’s take a closer look at how to go about doing it.

Step 1: Define Your Goal

The first step in setting goals is to decide exactly what you want to achieve. Start by thinking about your business objectives and then ask yourself the following questions:

    • Is my goal attainable?
    • What do I want to achieve?
    • How will I know when I’ve achieved it?
    • What does my ideal future state look like?

Once you’ve answered all three questions, write down your answers. Now you have a clear idea of what you want to achieve, you can move on to the next step.

Step 2: Write Down Your Goals

After deciding on your goal, write it down. If you don’t already have a list of goals, start now! Here are some tips to ensure you make the most of this process:

    1. Start small. It’s tempting to think big, but starting off with smaller goals will help you build momentum.
    2. Break them down into milestones. For example, instead of saying “I’ll increase my social media presence”, say “I’ll post more content on Twitter“.
    3. Add deadlines. Setting deadlines helps you stay focused and motivated.

Once you have your goals and milestones written down and assigned deadlines to them, you’re ready to move on to the next step.

Step 3: Identify Key Performance Indicators

Key performance indicators or KPIs are measurable metrics which show whether your goals are being met. The best way to identify KPIs is to use data analytics tools. These allow you to measure success against specific criteria. Some of the most commonly used KPIs include:

    • Website Traffic – How many people visit your site per month? What pages get the highest traffic?
    • Social Media Engagement – Are users engaging with your posts? Do they share your content?
    • Customer Feedback – How satisfied are customers with your product or service? How much positive and negative feedback do they leave?
    • Leads / Sales Conversions – How many leads did you generate last week? How many of these went on to become customers?

As you can see, there are lots of different ways to measure success. You may choose to focus on one metric, such as lead generation, or combine several together. Whatever method you choose, be consistent. Once you set out to track key performance indicators, stick to it. Don’t change your strategy mid-stream if you find that one metric isn’t working as well as you thought it would.

Step 4: Measure Progress

You should always keep an eye on your progress towards achieving your goals. This means measuring your success regularly. To do this, you need to assign a percentage value to each KPI.

For example, if you want to increase your website traffic by 10%, you could simply multiply the number of visitors you had last month by 0.1. So if you had 100 visits last month, you’d expect to receive 110 visits this month.

If you’re not sure how to proceed, here are some examples:

Increase Website Traffic by 20%: Multiply the number of visitors you received last month by 1.2. So if you had 1000 visitors last month, you’d receive 1200 in the following month.

Increase Social Media Engagement by 50%: Multiply the total number of likes, comments etc you posted last month by 1.5. So if you had 3000 likes last month, you’d have 5000 in the following month. Remember to take into account any changes in activity over time.

Improve Lead Generation Rate by 25%: Multiply the amount of leads generated last month by 1.25. So if you had 500 leads last month, you’d generate 750 in the following month. Again, remember to take into account any fluctuations in activity over time. If you’re looking to improve your conversion rate, you should use a tool like Google Analytics to monitor your conversions.

Step 5: Adjust Your Strategy

Once you’ve measured your progress, you’ll know what needs to change as you set goals for digital marketing. For instance, if you found that only 1% of your leads converted, then you’d know that you need to work harder at generating more leads.

So now you know exactly where you stand, you can decide whether you need to make adjustments to your marketing plan. Maybe you need to spend less money on advertising or invest more time in social media promotion. Whatever the case, once you’ve decided which areas you need to adjust, you can start implementing them.

Conclusion

Digital Marketing is the process of promoting products and services digitally through online channels. It includes email marketing, search engine optimization (SEO), content marketing, social media marketing, influencer marketing, display advertising, web development, mobile applications, and much more. The ultimate goal of digital marketing is to promote your product or service in some online fashion. To do this well, you need to set goals for digital marketing.

Learn more about how EduCyber can help with your Digital Marketing

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Finishing Strong

Sometime in the first or second week of November, many business people slowly begin to checkout. It’s time for Thanksgiving and then Christmas and then New Years. It’s not time to close new deals or even to push to the finish on existing deals or projects.

But that is really just an excellent way to waste 1/10th of the year.

If it seems like your prospects or projects are beginning to taper off, here are five ways you can bolster your year and finish strong

  1. Review your website. Things change over the course of a year. Are the offerings / services / products displayed all still accurate? Anything new to add? What about personnel?
  2. Review your calls to action. Whether it is for your website or your social media presence or your online ads, are the calls to action generating action? If not, determine if you need more activity or better calls to action (or both).
  3. Check your traffic. If you have an established conversion rate (XX number of visitors generates X number of leads), is your traffic volume headed in the right direction? If you don’t know or don’t have a conversion rate, then you probably need to revisit #2 above. You should be able to measure visitors on your website, interactions on social media and how your brand and keyword phrases perform in search.
  4. Refresh your digital marketing goals. Social media, for example, can be a powerful tool for connecting with prospects but you need to have a clear plan. And remember, social media marketing is not a popularity contest. It isn’t the number of fans or followers but the quality of the connections and the way you interact.
  5. Hire a digital marketing firm to help you out. Sounds like a self-serving step but pause and consider. What are you good at? What do you enjoy doing in your business? If managing your website and your digital marketing is not high on the list, then why not turn to the pros who do enjoy it and are good at it?

Whether you are struggling to hold the line, growing like crazy or somewhere in-between, staying engaged all the way to the end of the year will yield benefits both for 2021 and to launch 2022 off to a strong start.

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Turn Your Digital Marketing Around

What Is The Core Of Your Digital Marketing Campaign?
What is the core of your Digital Marketing Campaign?

The core of digital marketing is your website. It is your website where you have the most control. You can publish content about what you do, what you offer, any special events or sales you have, interact with customers and pretty much whatever else you need it to do.

Other web sites might opt not to share your content or run your ads. Social media sites might change how their advertising works or what you can and cannot post. But you have control over your website.

So that is the starting place. But as you begin to build out a digital marketing campaign, the obvious first step is to set goals for your campaign. And those goals should be clearly defined and measurable.

The following are not goals for a digital marketing campaign:

  • I want to make my site look better.
  • It should have more pictures
  • I want to get more likes*
  • We will have more followers on Facebook*
  • I want a lower “bounce rate”*
  • I want to drive more traffic to my website.*
  • Can we make the pictures bigger?
  • We have a new logo
  • I want to be ranked number 1*

But the ones with asterisks could be turned into defined, measurable goals. What does make a good goal? It needs to be clearly defined so you can actually measure it. Here is an example of a clearly defined, measurable goal:

“We will get three qualified leads each month through our social media marketing campaign.”

Now we have a goal that we can measure and we can begin to lay out HOW we will reach the goal.  For social media, you must provide VALUE to the reader / viewer. You want to capture their attention and move them towards a Call to Action. You often seen tantalizing headlines online like “This Simple Trick Will Close the Deal Every Time”. While they are often bordering on the ridiculous, they keep doing them because they work. We’re not suggesting you go the ridiculous route but you can learn from these to make your headlines, images and content highly enticing and clickable.

The following are good goals for a digital marketing campaign:

  • We will get 10 more likes each week for our corporate presence on LinkedIn which will give us a wider audience each week and from which we will convert three of these into customers each month.
  • We will have 25 more followers on our Facebook account each month and increase click throughs to our website by 10 each month (this should be teased out a bit further even – . . . to our website by 10 and increase ecommerce sales by three customers)
  • People aren’t really going experiencing our site. We will lower the bounce rate and increase engagement so that we get more subscribers to our newsletter.
  • We have a conversion rate of .1% (we get a new customer for every 1000 visitors to our website) so we want to increase our traffic to 10,000 visitors a week so we get 10 new customers each week. We will accomplish this by being ranked in the top 10 for our five best key phrases.

As you can see from all of the good goals, we want to ultimately send visitors to your website and it is from there we need to convert them – whether conversion is making a sale, getting a form filled out, getting another newsletter subscriber or whatever your conversion point is.

So with your website being the center, your first step in digital marketing should be to make sure your site is optimized for conversion and that you are measuring the rate of conversion. With that baseline established, you can then set goals for any other campaigns you create and understand the value they are bringing.

Do you need help setting up your digital marketing? Give EduCyber a call at 303-268-2245 – ask for Brian.

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The End of Cookies: Good Internet Marketing?

Are Browser Cookies A Privacy Compromise Or The Best Part Of Internet Marketing?

Pretty much everyone has heard of cookies. They are those (nasty?) things that track you on the internet, right? It’s just a part of internet marketing, yes?

Well kind of. But they are also those nifty things that once you’ve logged in to a site mean that you don’t have to keep logging in. They are the cool things that mean you are less likely to see ads completely unrelated to who you are and what you like to buy.

A cookie is a small file that can help a website remember who you are – great for online shopping when you put something in your cart and then leave. When you come back, your stuff is still right there in your cart. It can also be used to track you across other web sites or even across all the sites you visit.

Privacy Concern or Just Internet Marketing?

And that is where the trouble lies. Privacy is becoming an ever-increasing concern for folks as they surf the web – it isn’t anyone else’s business what sites I visit.

Now browser developers (like Google Chrome, Microsoft Edge, Mozilla, Safari, Brave, etc.) are ending their support for 3rd party cookies to help protect consumer privacy.

What does this mean exactly? No one is sure just yet. As tracking 3rd party cookies goes away, you can be pretty sure advertisers will find new ways to target their market appropriately. And Google certainly won’t lose out as they will still be able to track searches on their search engine and track users who use the ubiquitous Google Analytics tracking for websites.

Does this mean that your privacy is better protected? Not necessarily. The rise of artificial intelligence (AI) in targeting and delivering ads simply moves the protections to a different level. But this is a step intended to protect consumers.

How it will all play out is yet to be determined but if you are not sure if your site will be affected, contact us.

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Don’t Forget to Laugh

There are lots of things you can do for your business right now. But the single best thing you can do right now is laugh.

Yes, I mean it.

I was kind of freaking out when this all started. Business – new leads and new projects ground to a halt.

Or so I thought.

But the entrepreneurial spirit of America is alive and well.

Over the Easter weekend, I spent a lot of time with family. We laughed. A lot. And Monday morning I started fresh. I posted a blog about working from my basement and steps to keep engaged. And it worked. Folks reached out and, just from that blog, I began to get leads. And I would not have written that blog had I not spent time laughing.

And there is much to laugh about – not at others although I have seen some pretty funny stuff like the woman in the UK that took her device with her to the bathroom not realizing everyone in the meeting could see her – especially if you step outside of yourself and the crisis for just a minute and look in.

A couple of days ago I was on a zoom call and had set a background (I have a black curtain behind me). I happened to be wearing a black t-shirt with “I am Groot” in white lettering. This is kind of fuzzy but here is a screen capture of it:

Floating Head
Having fun with Zoom

I don’t know – what do you think? I think it looks kind of funny.

But whether you think that is funny or not, laugh a little. Then pick up the phone or hop on a screen share and talk to someone. Talk to a customer, a vendor, a colleague. You will be surprised to see how the conversation turns out after you have laughed.

Oh and as states and counties begin to open up, keep laughing. This is good advice for post COVID-19 just as it is for during. You will find you enjoy people more and they will find they enjoy you as well.

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