Evaluating your Social Media Campaign

Question 10 of 10 Essential Questions for Your Social Media Marketing Campaign is “How do I evaluate the results?”

If you planned properly this is an easy question. At the outset you should have set a measurable goal and set a time period. So now all you have to do is, when you hit the milestone set, look to see if you reached your goal.

In our first question we talked about setting goals and what those goals might look like. The funny thing about goals though is they often change. And that’s ok. The important thing is to continually set, measure and reset your goals.  If you had said you wanted to get 200 new subscribers to your newsletter over a two month period and you hit 250 after one month, it would be a good idea to evaluate after one month and change the goal to, for example, 700.

If you only had 20 new subscribers after a month but three of them converted to customers, you might reset the goal to 50 and add a new goal of converting 10 of them to customers. But if you haven’t set a goal, how do you know if you reached it or not?

Other things you can measure as a part of your evaluation of a social media campaign include:

  • Number of Facebook fans
  • Number of re-tweets onTwitter
  • Number of profile views on LinkedIn
  • Number of views on YouTube
  • Number of click throughs from any social site to your actual web site
  • Number of new newsletter subscribers
  • Number of new customers

Note that new customers is only one measurement. And it is probably not the most important at first. Of more importance is how you engage and interact with the “friends”, “followers”, “connections” or other social media friends in order to build your network over the long term.

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Tools to Improve Your Social Media Marketing

Question 7 from 10 Essential Questions for your Social Media Marketing Campaign: ” What tools are available to make my time in SMM more efficient?” can be answered in different ways.

There are tools and then there are tools. Every day there are thousands (yes thousands) of blog entries and tweets about all the wonderful tools available to help you leverage your Social Media Marketing time to maximum advantage.

This isn’t another one of those messages. Instead, let me tell you about two that I use and point you in the direction of finding others.

The tool that I use to tie things together is Friendfeed. Friendfeed lets you tie your various social media accounts together in such a way that you can post once to one account and the post will automatically be updated across all your accounts.  What does “all your accounts” mean? Friendfeed can talk to your blog, to Facebook, LinkedIn, Twitter and YouTube to name a few. If you use pictures, it can talk to Flickr and to Picasa. If you are into bookmarking and news, it will talk to delicious, StumbleUpon, Digg and Google Reader. In fact, there are currently 58 different sites that can be tied together through Friendfeed.

That sounds a bit overwhelming.  It doesn’t need to though. You can start with just a couple and still save time by using Friendfeed. Then when you’re ready to add, you can do so and tie them into Friendfeed as you add them to your repertoire.

The second tool I use and like is TweetDeck. While it sounds like it is just a Twitter application, it actually ties into Facebook and MySpace as well, allowing you to post once but push it to all those accounts. I only use it with Twitter but even then it helps. I have a personal account twitter.com/edubrian and a corporate account twitter.com/educyber and I can post to either or both at the same time through TweetDeck.

The power of TweetDeck comes from being able to create groups. I follow more than 1400 people but it works its power even if you follow a handful. For example, you can create a group called “My Industry” and add the people from your industry into that group. You can create a group called “Customers” and add your customers to that group. And so on. The simplicity of that makes life easier and will likely encourage you to follow more people because the flow of Tweets becomes more manageable.

What else is there?

Here are just a few links I found:

42+ Social Media Marketing Tools

4 tools for easier social media management

35+ Social Media Tools That Make Life Easier

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Finding the Best Social Media Sites

What media (or sites) are best suited to my goal?

Once you have determined what your goals are, it is time to determine which social networking sites will best help you meet those goals. There are literally hundreds of social networking sites available to you. Outside of three or four though, they all are designed to serve specific niches. The major sites that are available are:

Facebook: Until recently we recommended Facebook primarily as a Business to Consumer web site for Social Media Marketing purposes. No longer. You can create your own “Page” for your business and invite your connections to become “Fans”. When they become a fan, it appears on their profile which can get others to join and so on. Once established, you have the ability to interact with your fans, through posts to the page, events, importing your blog feed, and starting discussions.

Facebook can also be very good if your business targets consumers. One colleague who runs a travel company simply posted on his account about an upcoming overseas trip and got several new customers. The power of searching and matching makes Facebook powerful indeed. The matching comes in when Facebook suggests people you might know or other things you might like. As a business, you can target that matching by the kinds of content you write about. You can also try the Facebook Ads to target consumers.

LinkedIn: This site is definitely a business to business web site. If your goal is hiring people, LinkedIn could be a very good resource. It can also be a great way to connect with people in your industry or market so if your goal is to stay abreast of trends and innovations in your market, LinkedIn could be a good fit. We have found LinkedIn to be a very good way to stay on top of trends but also to connect with potential clients and with power partners. If extending your network beyond your physical reach is a goal, then this would be a good way to attack it. Basically, LinkedIn is an ideal social media site if your target is other businesses. It might also be within your goal if you need ot interact with others in your market segment.

Twitter: Twitter is still just a baby but is growing quickly. As such it is difficult to have long term goals for what you want to accomplish via this site. Having said that, we recommend it for both B2B and B2C purposes. If your goal is to get more exposure and learn of the latest trends it can be very helpful. If even 1/10 of the folks who claim they’re making millions on Twitter are close to the truth, it can fit into a goal of increasing sales to consumers as well as reaching out to businesses and consultants that need your goods or services.

What other sites should you consider? Do a search for social networking websites and you’ll find plenty of places to start but some other large ones include Plaxo, MySpace, Meetup and Ning. Another class of social media is social bookmarking. Sites to consider for bookmarking are StumbleUpon, Digg, Reddit, Delicious and Technorati.

You can just jump in to Social Media Marketing but if you first determine your goals and then determine which sites will help you reach those goals, you will be more successful.

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Setting Goals for Social Media Marketing

Question 1 from 10 Essential Questions to Answer for Your Social Media Marketing Campaign:

What are my goals (What do I expect to get out of this)?

Often when talking to people about Social Media Marketing, I’m asked “how much time does it take?” To which I reply “What do you want to do?” It’s that simple really. That’s like asking the swimming coach how much time it will take to practice. Michael Phelps might get the answer of “8 hours a day” but for my daughter’s lessons, it might be “2 hours a week”. Are you going for multiple gold medals or are you going to learn the basics?

But of course many business owners are just beginning to wrap their heads around this thing called Social Media Marketing and what it means for their business. So what would be good goals? Here are some goals from clients that we’ve worked with:

  • I want to have more than 200 fans on my corporate Facebook page.
  • We will have a 30% increase in traffic to our web site through social media.
  • I will have 5 new customers a month through LinkedIn.
  • My workshops will expand from 15 people per workshop to 30 through social media marketing.
  • Online sales will increase 22% through our social media efforts.
  • I will double the number of subscribers to my newsletter.

Hopefully these goals will help you determine what your goals should be and then you’ll be able to consider strategies and tactics to go about meeting your goal.

What are my goals (What do I expect to get out of this)?

Often when talking to people about Social Media Marketing, I’m asked “how much time does it take?” To which I reply “What do you want to do?” It’s that simple really. That’s like asking the swimming coach how much time it will take to practice. Michael Phelps might get the answer of “8 hours a day” but for my daughter’s lessons, it might be “2 hours a week”. Are you going for multiple gold medals or are you going to learn the basics?

But of course many business owners are just beginning to wrap their heads around this thing called Social Media Marketing and what it means for their business. So what would be good goals? Here are some goals from clients that we’ve worked with:

· I want to have more than 200 fans on my corporate Facebook page.

· We will have a 30% increase in traffic to our web site through social media.

· I will have 5 new customers a month through LinkedIn.

· My workshops will expand from 15 people per workshop to 30 through social media marketing.

· Online sales will increase 22% through our social media efforts.

· I will double the number of subscribers to my newsletter.

Hopefully these goals will help you determine what your goals should be and then you’ll be able to consider strategies and tactics to go about meeting your goal.

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4 Steps for Twitter Beginners

We’re going to skip over the what is Twitter questions and all the theory and get right down to how to do it.

1.       Create an account at optical amplifierhttp://twitter.com. This will only take a few minutes. You’ll need a username. I recommend using your name like firstnamelastname all run together. Alternatively you could use your company name like we do at http://twitter.com/educyber. You’ll also need your Full Name. That’s what folks will see. You don’t really need to use your name. I do for my personal account but I also added SMM so that other folks who do social media marketing can find and connect with me.

2.       Once you’ve created your account, make sure you are logged in and click on Settings. Set your Time zone, enter your web site (this is where people will go to learn more about you) and in your one line bio, be sure to use key words / key phrases that will help people of similar interests find you when they search. Some folks put goofy answers I the Location box. Resist the temptation and put your location. I went very specific and said Wheat Ridge, Colorado. I could have gone with Denver, Colorado and been just fine. Click Save.

3.        Make sure you have a good picture of your self ready to go and click on the Picture tab under Settings. Browse to the picture and save it. This might take a bit of tweaking to get the right size. Putting up a real picture of yourself helps people determine whether to follow you or not. “Is the Brian I met? Oh yes, I see his picture and it is.”

4.       Go to http://search.twitter.com and search for key phrases that interest you. Look through the results and click on the profiles of people that sound interesting. Once you’re on their profile, click the follow button if you’d like to follow them.

Don’t worry about following everybody that follows you. You don’t have to but you certainly can if you want (you’ll get an email from Twitter every time someone follows you unless you turn off this notification).

Follow people you know or are interested in knowing. I like to listen first and then join in once I understand what’s happening. I recommend that with Social Media like Twitter as well.

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5 People I Follow on Twitter and Why

  1. PublicityHound (twitter.com/PublicityHound)
    Joan Stewart is the queen of getting publicity and has developed quite a following. For any business looking to get more and better publicity, Joan provides a lot of free and low cost tips. On Twitter she mostly stays on task -focusing on Publicity, with just enough personal info to make life interesting
  2. Mashable (twitter.com/mashable)
    Pete Cashmore is so on top of what’s happening in Social Media and Social Networking that you’d be crazy to follow him on Twitter.
  3. Copyblogger (twitter.com/copyblogger)
    Brian Clark is seriously into social networking but he also posts great quotes like this recent one “I have no particular talent. I am merely inquisitive.” From Albert Einstein
  4. Schwarzenegger (twitter.com/schwarzenegger)
    The Governator actually has harnessed the power of twitter for good – using it to disseminate information and links useful to Californians. While not a Californian myself, I’d like to see more elected officials make the attempt to use new technologies to help them better communicate and stay in touch.  I guess twitter.com/govritter should get mention as well since I live in Colorado.
  5. MattCutts (twitter.com/mattcutts)
    I’ve been a fan of Google since they started at Stanford – for real. Matt is a great public face for Google on Twitter. He lets you know what Google is up to and provides some really cool information such as how to link to a specific point in a YouTube video.
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Social Media Buzz

So you’re trying to grow your business and you keep hearing about Social Media and how you ought to be using it. But how? And how much time will it take? And what kind of results will you get?

Like most things in life, you get out of it what you put into it.  But let’s back up and talk about what Social Media is.  Essentially, Social Media is all about networking but doing it online instead of face to face. With that simple definition, you can see how things like blogs and forums can be classified as Social Media. But there is a classification of web site that is dedicated to this online networking amongst which we find sites such as: Facebook, LinkedIn, Twitter, and even CraigsList.

Over the next several blogs we’ll take a look at these four and how you can use them for your business. Let’s start with one of my current favorites, Facebook. With Facebook you can build and maintain your brand. One easy way to do that is to create a Facebook Page for your business.  You can invite customers and potential customers to interact with you on your page. If you have any kind of event, you can invite others to the event all right through Facebook. Just like you have a physical brand with a sign or a logo, you can foster that brand through your own page on Facebook.

One of the major goals of any online campaign is to drive people to your web site. Once there, no matter what reason they clicked through to your site, you have the opportunity to connect them with a service or product that meets their needs. Since we’ve begun helping our customers with social media marketing, we’ve also “practiced what we preached” and are seeing a large increase in traffic to our site which translates to more business for us. Through Facebook you can send more people to your web site, reaching an audience that might not have know of you without Facebook. And this is true even for people that are right in your area.

One of the most exciting and amazing things is how you can connect and reconnect with others on the Internet. I might want to meet your accountant, for example, but not know that she is YOUR accountant.  We could know each other for a long time and that would never come up. But on the Internet I can click on your friends and see who they are and either ask you for the introduction or just connect with them directly. To some that sounds a bit scary. But it’s not. Its how social networking works.

So get started at Facebook. Looking for someone to connect with? I’ll be your friend. Look me up at http://www.facebook.com/people/Brian-DeLaet/1133345182

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10. How Can I Use Word-Of-Mouth Marketing to Improve My Web Site?

The 10th question in our 10 questions to ask when you’re ready to take your site to the next level is probably THE most important question around today. Word of Mouth marketing. I’m a pretty good customer. When I’m happy with a business, I will go out of my way to tell others about it. During any given month I might tell five to ten others about a business I like.

But we can translate Word Of Mouth Marketing onto the web in all kinds of powerful ways. Welcome to Web 2.0 and in particular the social nature of 2.0. There are lots casino online wiesbadenbaccarat online spielecasino online gamekostenlose casino onlinegames roulette spielenwww slotsonline europa casinokostenlose online casinojack black downloadflash casino gamesroulette downloadenblack jack online spielecasino spiele online spielen,casino spielen,spielen im casinoroulette casinoscasino tropez bonusonline casino lastschriftcasino roulette spielinternet kasinocasino video pokerspiel erlebniskasino spielencasino spiele mit echtem geldonline spiel raumcasino online hamburgkasino comonline casino betrugkeno online spieleslot machinescasino online comcasino im internetcasino online liveroulette lernenblackjack spieleonline casino slotswww casino spiele deslot maschinen spielenkasino onlineonline kasino spielonline gewinnspieleparty casinoonline spiele automatengames roulette online spielengames roulette onlinecasino online no deposit bonuscasino spiele,kostenlose casino spiele,online kasino spielcraps spieleninternet gewinn spielslotmaschine spielengratis kasinofreeware spiele casino of ways you can interact with others on the Internet in a meaningful way. When I say meaningful, I mean actual interaction with others, not just logging on, spouting off your sales pitch and logging off.

Here are three sites you can log into, create a profile, and find others of similar interests:

  1. Facebook.com
  2. Myspace.com
  3. LinkedIn.com

Visit the sites above to connect with others. Make sure you spend FIVE minutes a day logging in and communicating.
Here are three sites that have a slightly different focus that those above but allow you to establish your expertise on a given subject:

  1. Propeller.com
  2. Squidoo.com
  3. Scribd.com

Take some time on a daily or weekly basis and share your knowledge with the world. And be bold about putting your name or site address or product out there as you write.

Here are three social bookmarking sites you can use to generate additional buzz about your posts in the links above and about your own site:

  1. Digg.com
  2. Reddit.com 
  3. Del.icio.us

At first some of this might seem a bit arcane but if you spend just a “wee bit” of time on this on a regular basis, you’ll be very pleasantly surprised to see how the traffic starts beating a path to your web site.

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